Frequently Asked Questions

Everything you need to know about your Valfré order.

When will my order ship?

Most orders are processed and shipped within 2-4 business days. During high-volume periods or product launches, processing may take up to 7 business days.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain items like mystery bags, intimates, and final sale products are non-returnable.

Do you ship internationally?

Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay.

Can I cancel or modify my order?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.